Patients' Rights And Responsibilities
A patient has the right to:
- be treated courteously and with respect for your privacy, dignity and religious and cultural beliefs
- receive care and treatment on the basis of need
- be given clear information about any treatment or care proposed
- give or withhold your consent to medical or other care and treatment
- choose whether or not you wish to take part in research or student training
- see any reports made for insurance or employment purposes and information held about you on computer
- a health check on joining the practice for the first time
A patient has the responsibility to:
- treat the practice staff courteously and with respect
- keep appointments made or notify the practice as soon as possible if you are unable to attend
- whenever possible go to the surgery rather than ask for a home visit
- not expect a prescription at every visit; many illnesses are short term and do not require medication
- order your repeat prescription at least 48 hours before it is needed
The practice operates a zero-tolerance policy. The abuse of a doctor, member of staff or another patient will not be tolerated and may lead to you being removed from the practice list.
Freedom Of Information
The practice follows the Data Protection Act 1998 and the Freedom of Information Act 2000. These advise us of our responsibilities in relation to the data we hold and the rights of patients in relation to accessing that data.
For further information please access the relevant website.
Personal Health Information
The practice may use personal health information as a part of their continual Audit process. Any information will be used in the strictest confidence. All information used is anonymous and no patient names are used.
Only people with direct responsibility for patient care, eg receptionist, district nurses etc (as per list on inside front cover) have access to patient information. Any information will be used in the strictest confidence. A patient's notes will not be released to insurance companies, solicitors etc except with signed and informed consent of the patient.